SmartBear is recruiting candidates for Associate Product Support Engineer positions In Bangalore, India. The company is hiring candidates. Please find below the required details such as the eligibility, procedure, and application process.
SmartBear Recruitment 2024:-
| Company Name: | SmartBear |
| Role Name: | Associate Product Support Engineer |
| Salary: | INR 4-5.8 LPA (via Glassdoor) |
| Experience: | Freshers(0-1yr) |
| Location: | Bangalore, India |
Job Responsibilities:-
- Troubleshoot and resolve technical support issues related to TestComplete (for Web, Mobile, and Desktop Testing) with external customers (via email, screen share, live chat, communities, phone, etc.).
- Manage customer queries and issues, adhering to company standard SLAs.
- Collaborate with support colleagues and other internal organizations (e.g., Engineering, QA, DevOps, Sales, and Product Management teams) to achieve superior customer service.
- Obtain the necessary knowledge, skills, and certifications to become progressively proficient with responsible products.
- Look for ways to improve the productivity of issue resolution and better ways to help customers.
Eligibility Criteria:-
- Bachelor’s degree in computer science, Computer Engineering, or a technical equivalent.
- Excellent command of written and spoken English, with the ability to work with remote teams and customers.
- As part of a global team, the ideal candidate will be open to working IST time zone hours – 1:00 AM to 9:00 PM Indian Standard Time.
Required Skills Set:-
- 0 – 1 years of experience as a Product Support / QA Engineer.
- Basic knowledge or hands-on experience in at least one functional and automation testing tool/framework like TestComplete, Selenium, Cypress, Playwright, Appium, etc.
- Hands-on experience in at least one programming language like Java, JavaScript, Python, C++, etc.
- Basic knowledge of CI/CD tools like Azure DevOps, Jenkins, and TeamCity.
- Basic knowledge of networking concepts (HTTP/S, ping, Traceroute, Telnet, SSL, TCP/IP, Firewalls, Proxies, DNS, etc.).
Join Our Telegram Channel: Click Here
Join Our Instagram Page: Click Here
Join our WhatsApp Channel: Click Here
Apply Link : Click here