NTT Data is recruiting candidates for Applications Managed Services Engineer positions In Hyderabad, India. The company is hiring candidates. Please find below the required details such as the eligibility, procedure, and application process.
NTT Data Recruitment 2024:-
| Company Name: | NTT Data |
| Role Name: | Applications Managed Services Engineer |
| Salary: | INR 4.4-10 LPA (via Glassdoor) |
| Experience: | Freshers/Experienced |
| Location: | Hyderabad, India |
Job Responsibilities:-
- Monitors client Packaged Application technologies such as ERP, Middleware and other business critical software
- Identifies problems and errors prior to or when they occur
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigates first line incidents assigned and identifies the root cause of incidents and problems
- Fulfils approved requests following agreed procedures
- Provides telephonic or chat support to clients when required
- Executes approved maintenance activities including patching and configuration changes
- Follows the required handover procedures for shift changes to ensure service continuity
- Reports and escalates incidents where necessary
- Ensures the efficient and comprehensive resolutions of incidents and requests
- Proactively identifies opportunities for work optimization
- Updates existing knowledge articles or creates new ones
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
- May also contribute to / support on project work as and when required
- May work on implementing and delivering Disaster Recovery functions and tests
- Performs any other related task as required
Eligibility Criteria:-
- Bachelor’s degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
Required Skills Set:-
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
- Basic knowledge of infrastructure and technology within the supported technical domain (i.e. ERP, Windows, Linux, SQL, Oracle Middleware and Webserver, etc.)
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