Ciena Corporation Is Hiring for the position of Technical Support Engineer

Ciena Corporation Career 2024: Hiring Freshers as Technical Support Engineer in Work From Home. You can find more details about eligibility and the application process below.

Ciena Corporation Hiring Details :-

Company Name:Ciena Corporation
Post Name:Technical Support Engineer
Salary: 5-10 LPA (via Glassdoor)
Degree:Bachelor’s Degree
Job Location:Work From Home

Key roles and responsibilities:-

  • Provide first-level technical support to customers using BluePlanet ROA software, troubleshooting and resolving software and system-related issues.
  • Collaborate with the engineering team to identify, report, and resolve product bugs and issues.
  • Assist in the development and maintenance of technical documentation, including user manuals and knowledge base articles.
  • Maintain a high level of customer satisfaction through effective communication and prompt resolution of issues.

Academic qualifications :-

  • Bachelor’s degree in network engineering, systems engineering, computer science, or related field.
  • Preferably has experience in a work placement with an equipment vendor in the Telco industry.
  • CCNA or equivalent level qualification would be advantageous.

Knowledge, skills and attributes:-

  • Interact with the customer daily working on production and deployment, issues, etc – and providing feedback to the larger Ciena team for resolution.
  • Come up with workarounds to minimize customer dissatisfaction with functionality shortcomings.
  • Provide feedback back to the account/PLM/R&D community to help improve product functionality in future releases.
  • Act as the customer advocate internally to Ciena, and the Ciena support person to the customer.

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