Cognizant Career | Associate

Cognizant Career 2024: Hiring Associate in Bangalore/Hyderabad/Chennai/Pune, India. You can find more details about eligibility and the application process below.

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Cognizant Hiring Details :-

Company Name:Cognizant
Post Name:Associate
Salary: 4.2-6.5 LPA (via Glassdoor)
Degree:Bachelor’s/Master’s Degree
Batch:2020/2021/2022/2023/2024
Experience:Freshers
Job Location:Bangalore/Hyderabad/Chennai/Pune, India

Your role:

Business/Customer:

  • Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
  • Adherence to customer security and compliance requirements.
  • Implementation of approved change requests in line with customer change management process.
  • Responsible for incident life cycle following ITIL / BIC frame work as applicable.
  • Adherence to customer communication etiquette.
  • Ensure stated productivity requirements are met for the engagement.

Project/Process:

  • Review CSAT feedback and ensure timely implementation of corrective actions.
  • Participate in Critsit process to resolve the incident in a timely manner.
  • Log and triage incidents.
  • Coordinate with resolver groups vendors/carriers.
  • Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
  • Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
  • Contribution to continuous service improvement plans (CSI).
  • Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
  • Effective floor Management.

Academic qualifications :-

  • Bachelor’s in Science/ Commerce/Engineering or equivalent
  • Bachelors/Masters in Mass Communication.
  • Bachelors of science or Bachelors of Engineering or Technology.
  • Bachelors/Masters in Arts.
  • Bachelors/Masters in Economics.

You’re the right fit if:

  • VmWare NSX
  • Continually assess skill level and provide intervention assistance.
  • Contribute to and participate proactively in knowledge sharing sessions.
  • Encourage team individuals to participate in organization innovation programs.
  • Act as a buddy for new hires.
  • Makes recommendations on R&R for team / individual achievement.
  • Makes recommendations to team lead on team’s performance rating.
  • Instructional Designing
  • Adobe Premiere

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