Cognizant is recruiting candidates for Associate – Consultant positions In Kolkata, India. The company is hiring candidates. Please find below the required details such as the eligibility, procedure, and application process.
Cognizant Recruitment 2024:-
| Company Name: | Cognizant |
| Role Name: | Associate – Consultant |
| Salary: | INR 3.8-5 LPA (via Glassdoor) |
| Experience: | Freshers |
| Location: | Kolkata, India |
Job Responsibilities:-
- Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
- Adherence to customer security and compliance requirements.
- Implementation of approved change requests in line with customer change management process.
- Responsible for incident life cycle following ITIL / BIC frame work as applicable.
- Adherence to customer communication etiquette.
- Ensure stated productivity requirements are met for the engagement.
- Review CSAT feedback and ensure timely implementation of corrective actions.
- Participate in Critsit process to resolve the incident in a timely manner.
Eligibility Criteria:-
- Bachelor’s in Science/ Commerce/Engineering or equivalent
- Dynamics AX
- ITIL
- MS SQL Server
- SQLWindows
Required Skills Set:-
- Log and triage incidents.
- Coordinate with resolver groups vendors/carriers.
- Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
- Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
- Contribution to continuous service improvement plans (CSI).
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