Concentrix is recruiting candidates for Associate positions In Gurugram, India. The company is hiring candidates. Please find below the required details such as the eligibility, procedure, and application process.
Concentrix Recruitment 2024:-
| Company Name: | Concentrix |
| Role Name: | Associate |
| Salary: | INR 4.4-7 LPA (via Glassdoor) |
| Experience: | Freshers |
| Location: | Gurugram, India |
Job Responsibilities:-
- Monitoring queues & flagging schedule non-adherence.
- The central point of contact for all schedule exceptions & time off requests.
- Monitor Service levels & associated metrics.
- Preparation of daily / Weekly / Monthly reports
- Resolve escalated issues and requests from the site management
- Root cause analysis of SLA deviations, action plan development and resolution
- Monitor real-time queue, schedule adherence & attendance.
- Key daily exception requests and update schedules
- Optimize breaks the day of or day before the actual schedule
- Schedule ADHOC intra-day training requests and update schedules
- Attend centralized and/or site management meetings as per requirement
- Cater to real time ad-hoc requests as per requirement
- Preparation of weekly performance / KPI reports and maintaining performance dashboards
- Preparing ad-hoc reports & analysis for management reporting
- Maintaining and updating trackers for ongoing programs & projects
- Drive Special Projects and Initiatives assigned
- Resolve escalated issues and requests from the account management
Eligibility Criteria:-
- Graduation in any discipline
Required Skills Set:-
- Data analytical skills.
- Good knowledge of workforce Management.
- Excellent problem solving & reasoning skills.
- Good written and verbal communication skills.
- Good team player with willingness to learn and drive to achieve
- Basic knowledge of MS Excel, MS Access, VBA and other MS Office components
- Ability to handle pressure situations
- Ability to simplify complex operations into repeatable processes
- Ready to work in a dynamic shift environment
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