Genpact Career | Process Associate 

Genpact Career 2024: Hiring Freshers as Process Associate  in
Hyderabad, India. You can find more details about eligibility and the application process below.

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Genpact Hiring Details :-

Company Name:Genpact
Post Name:Process Associate 
Salary: 8-14 LPA (via Glassdoor)
Degree:Graduate/Bachelor’s Degree
Job Location:Hyderabad, India

Key roles and responsibilities:-

  • Monitor all infrastructure elements (network, cloud, proxy, server, virtualization, endpoints, voice, Wi-Fi, videoconferencing, etc.), raise tickets in the ticketing tool, diagnose the incidents as per SOP and timely update the tickets 
  • Ensure tickets raised per shift are handled in the right time frame as per the SLA commitment and if escalated, as per the defined escalation matrix 
  • Effectively handover shift status information to the next shift assuming responsibility
  • Interface with ISPs/vendors for raising tickets and timely follow up till closure with faster/accurate resolution to maintain system/link availability
  • Front-end face for Genpact Infrastructure Team while participating in Incident resolution bridge call
  • Participate in Bridge calls with clients for joint troubleshooting of all infrastructure issues 
  • Follow the defined escalation chart and matrix 
  • Assist project team in commissioning new customers and change requests
  • Adhere to shift timings and shift handover process
  • Assist the Duty Managers to implement/follow up for day to day operational task

Academic qualifications :-

  • Fluency in English with good interpersonal skills and ability to communicate effectively.
  • Demonstrate a positive attitude, take initiative towards learning, and accept new challenges.
  • Willing to work in a 24*7 environment in all technology domains.

Knowledge, skills and attributes:-

  • Ability to understand, analyze, and resolve problems quickly with a focus on customer centricity.
  • A self-motivated and a firm believer in team spirit.
  • Can face challenging circumstances with confidence and able to deliver better in a stressful environment.
  • Excellent time management and ability to handle multiple concurrent tasks with minimal supervision.
  • Basic understanding of Network protocols and devices (LAN, WAN, Routing, Switching, Firewall).
  • Basic understanding of Cloud computing, Windows/Linux Server Technology, Storage, Virtualization, and Hardware.
  • Preferred Qualifications/ Skills: Graduate in engineering/IT.

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