HCL Tech Hiring | Analyst

HCL Tech Off Campus Drive 2023: Hiring Freshers as Analyst for Noida locations. You can find more details about eligibility and the application process below.

HCL Tech Hiring Details :-

Company Name:HCL Tech
Post Name:Analyst
Salary: 5-7.8 LPA (Expected)
Experience:Fresher(0-2.5 Yrs)
Job Location:Noida, India

Key roles and responsibilities:-

  • The CIM/PM is tasked with responding to all escalations from Tier 1, triaging incidents, managing
  • incidents through service restoration and recovery, and engaging all Provider and other third party resources as needed to
  • resolve incidents
  • Conduct root cause analysis and ensure long term fixes are implemented to prevent recurrence of incidents.
  • Manage all Inc idents and Problems in the Platform in accordance with the customer s
  • Process. For Severity 1 and 2 incidents, on a 24×7 basis, initiate incident bridge and ensure
  • response from impacted groups within SLAs.
  • Support maintenance windows by scheduling activities & requisite resources and
  • monitor & report against the schedule during the maintenance window.
  • Understanding of ITIL processes and Open for 24 7 shift, Rotational week offs.
  • Provide adequate means for efficient handling of Critical Incidents, example: IVR updates,
  • Operations Bridge, Contact lists, War Room etc .

Academic qualifications :-

  • Devise, measure, report, monitor and improve the internally designed KPIs to
  • improve the efficiency of Incident Management process. Example: Ticket hops,
  • Incidents per staff, Incidents resolved using KB etc.
  • Analysis of Incident Records for identification of potential Problems
  • Perform Problem Management function analyzing root causes, producing RCA for every

Knowledge, skills and attributes:-

  • Periodically audit Incident records and coach the Incident Management staff to insure that ticket hops are reduced to the minimum and avoid possible misuse of Pending status by resolving groups
  • enforce the use of available knowledgebase, Configuration Management Database
  • and Known Error Database for quicker resolution of Incidents
  • Quality of updates being made into the Incident Records

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