Hewlett Packard Enterprise Career | Software Engineer

Hewlett Packard Enterprise Career 2024: Hiring Freshers as Software Engineer in Bangalore, India. You can find more details about eligibility and the application process below.

Hewlett Packard Enterprise Hiring Details :-

Company Name:Hewlett Packard Enterprise
Post Name:Software Engineer
Salary: 7-14 LPA (via Glassdoor)
Degree:Bachelor’s Degree
Job Location:Bangalore, India

Key roles and responsibilities:-

  • Configure/Customization of the ServiceNow system including workflows
  • Monitor health, usage and overall compliance of the platform
  • Manage and resolve incidents, requests & changes on ServiceNow applications
  • Provide functional training & support to ServiceNow end users
  • Handle end users’ calls/emails and understand operational requirements
  • Should have basic knowledge of below Client Side and Server Side Scripting,UI Policy, Client Script Business Rule, UI Action
  • Able to work on ServiceNow reports & dashboards
  • Able to evaluate the current environment, gather needs, and propose resolution at the earliest

Academic qualifications :-

  • An academic degree or equivalent qualifications
  • ITIL Foundation Certification (Added Advantage)
  • Preferred CSA certificate
  • Display a keen interest in the latest technologies and share that knowledge with peers and managers.
  • Fluent in the English language, spoken and written
  • Excellent communication and facilitation skills
  • Ability to build trusted relationships across IT
  • Analytical approach

Knowledge, skills and attributes:-

  • Experience in Enterprise data centre products and environment.
  • Additional Technical skills are an added advantage.
  • Willing to work in a team environment working 24X7
  • Self-Starter – Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
  • Great organization skills to prioritize, follow up, deliver, and communicate the status of assigned actions.
  • Exceptional Customer service skills, mindset & attitude.
  • Be professional in all modes of interaction with our internal & external customers.
  • Be capable of making well-founded decisions in high-pressure situations
  • Actively listen and confirm problem details showing empathy for urgent situations
  • Utilize effective negotiation skills which will lead to satisfactory issue resolutions.
  • Must have a solid understanding of the ServiceNow Platform
  • Must have good knowledge of ServiceNow ITSM modules i.e. Event Management, Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog, and Request Management from a support perspective
  • Well-versed with ServiceNow access management [group/User maintenance etc.]
  • Good Understanding of CMDB/Asset Management/Service Mapping
  • Should have the knowledge and understanding of SLA/OLA configuration
  • Should know how to configure Catalog Items, Workflows and Notifications
  • Fair knowledge of E-bonding, MID server, tool integration etc.

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