IBM Is Hiring | Technical Support Engineer

IBM Off Campus Drive 2023: Hiring Freshers as Technical Support Engineer for Multiple Locations in India. You can find more details about eligibility and the application process below.

IBM Hiring Details :-

Company Name:IBM
Post Name:Technical Support Engineer
Salary: 7.5 LPA (Expected)
Degree:Bachelor’s/Master’s Degree
Job Location:Multiple Locations in India

Key roles and responsibilities:-

  • Provide technical support assistance to customers using problem determination/problem source identification skills.
  • Communicate action plans to the customer or IBM representative as appropriate.
  • Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.
  • Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
  • Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
  • Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
  • Recommend and implement new or improvements to existing technical support tools, procedures and processes.
  • Contribute to department attainment of organizational objectives and high customer satisfaction.
  • Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
  • May provide training for and mentorship for others on the team.
  • Demonstrate excellent verbal and written communication skills.

Academic qualifications :-

  • Bachelor’s Degree
  • Basic knowledge in Operating system administration (Windows, Linux)
  • Basic knowledge in database administration (DB2, Oracle, MS SQL)
  • English: Fluent in speaking and writing
  • Analytical thinking, structured problem-solving techniques
  • Strong positive customer service attitude with sensitivity to client satisfaction.
  • Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
  • Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.

Knowledge, skills and attributes:-

  • Master’s Degree in Information Technology
  • Basic knowledge of process/data mining
  • Basic knowledge of LDAP
  • Basic knowledge of AI technologies
  • Basic knowledge of IBM’s Digital Business Automation Product Family
  • Knowledge with Apache Flink and Kafka
  • Knowledge with Elastic Search
  • Knowledge with Kibana
  • Knowledge with Containerization and Kubernetes
  • Knowledge with OpenShift
  • Knowledge with scripting (including Python, JavaScript)
  • Knowledge with products of IBM’s Digital Business Automation Product Family
  • Knowledge with Process/Data Mining
  • Knowledge with Containerization
  • Knowledge with Apache Flink and Kafka
  • Knowledge with Kubernetes
  • Knowledge with Kibana
  • Knowledge with Elastic Search
  • Knowledge with AI technologies
  • Fluent in speaking and writing in English and additional language(s)
  • At least 1 year experience in Technical Support

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