Mphasis Career | Technical Support Associate

Mphasis Career 2024: Hiring Freshers as Technical Support Associate in Bangalore, India. You can find more details about eligibility and the application process below.

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Mphasis Hiring Details :-

Company Name:Mphasis
Post Name:Technical Support Associate
Salary: 6-11 LPA (via Glassdoor)
Degree:Graduate Degree
Job Location:Bangalore, India

Key roles and responsibilities:-

  • Good Communication skills, proactive work attitude, strong sense of responsibility and learning ability.
  • Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.

Academic qualifications :-

  • College degree or above
  • Knowledge in customer support
  • Years of experience needed – 0-2 years.

Knowledge, skills and attributes:-

  • Provide professional remote technical support services for client users
  • Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
  • Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.
  • Special cases are upgraded in time, and cooperate with other teams to solve user problems.
  • Clearly and completely record case information in the system according to the process.
  • Find out the user’s usage needs, and recommend upgrading products and configurations to improve the user’s experience.

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