Mphasis Career | Technical Support Engineer | Bangalore

Mphasis Career 2024: Hiring Freshers as Technical Support Engineer in Bangalore, India. You can find more details about eligibility and the application process below.

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Mphasis Hiring Details :-

Company Name:Mphasis
Post Name:Technical Support Engineer
Salary: 6-10 LPA (via Glassdoor)
Degree:Graduate Degree
Job Location:Bangalore, India

Your role:

  • Knowledge on Ticketing tools (e.g ServiceNow, RemedyForce)
  • Familiar to the Citrix, AWS environment
  • Aware of ITSM Process (Incident management)
  • Inbound calls taking
  • Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
  • Prioritize and manage several open issues at one time.
  • Document technical knowledge in the form of notes and manuals.
  • Refer to internal database or external resources to provide accurate tech solutions.

Academic qualifications :-

  • Level 2 Technical Support Engineer
  • Years of experience needed – 0 – 2 years.

You’re the right fit if:

  • Hands-on experience with Windows /Mac OS environments
  • Excellent problem-solving and communication skills
  • Hands-on experience with Windows /Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Familiarity with remote desktop applications and help desk software (eg. WebEx, Logmein, Bomgar)
  • Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
  • Basic knowledge on Virtualization technology.
  • Graduate 1+ years of relevant experience.

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