NTT Data Career | Junior Microsoft Engineer

NTT Data Career 2024: Hiring Freshers as Junior Microsoft Engineer in
Bangalore, India. You can find more details about eligibility and the application process below.

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NTT Data Hiring Details :-

Company Name:NTT Data
Post Name:Junior Microsoft Engineer
Salary: 7-12 LPA (via Glassdoor)
Degree:Bachelor’s Degree
Job Location:Bangalore, India

Key roles and responsibilities:-

  • Monitor client infrastructure and solutions
  • Identify problems and errors prior to or when they occur
  • Identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Fulfill approved requests following agreed procedures
  • Provides telephonic or chat support to clients when required
  • Execute approved maintenance activities including patching and configuration changes
  • Follow the required handover procedures for shift changes to ensure service continuity
  • Report and escalate incidents where necessary
  • Ensure the efficient and comprehensive resolutions of incidents and requests
  • Update existing knowledge articles or creates new ones
  • Identify opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
  • Contribute to / support on project work as and when required
  • Work on implementing and delivering Disaster Recovery functions and tests

Academic qualifications :-

  • Bachelor’s degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
  • Entry-level experience or completion of the relevant intern program
  • Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration

Knowledge, skills and attributes:-

  • Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.)
  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

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