NTT Data is recruiting candidates for Associate Engineer positions In Delhi, India. The company is hiring candidates. Please find below the required details such as the eligibility, procedure, and application process.
NTT Data Recruitment 2024:-
| Company Name: | NTT Data |
| Role Name: | Associate Engineer |
| Salary: | INR 3.8-5 LPA (via Glassdoor) |
| Experience: | Freshers |
| Location: | Delhi, India |
Job Responsibilities:-
- Monitors client infrastructure and solutions
- Identifies problems and errors prior to or when they occur
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigates first-line incidents assigned and identify the root cause of incidents and problems
- Fulfils approved requests following agreed procedures
- Provides telephonic or chat support to clients when required
- Executes approved maintenance activities including patching and configuration changes
- Follows the required handover procedures for shift changes to ensure service continuity
- Reports and escalates incidents where necessary
- Ensures the efficient and comprehensive resolutions of incidents and requests
- Proactively identifies opportunities for work optimization
- Updates existing knowledge articles or creates new ones
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
- May also contribute to / support on project work as and when required
- May work on implementing and delivering Disaster Recovery functions and tests
Eligibility Criteria:-
- Bachelor’s degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
- CCNA or equivalent certification
Required Skills Set:-
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
- Entry-level experience or completion of the relevant intern programme
- Entry-level experience with troubleshooting and providing the support required in network / data centre/systems/storage administration and monitoring Services within a medium to large ICT organisation
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.)
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Additional skills proficiency such as:
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