NTT Off Campus Drive 2023 | Remote Engineer

NTT Off Campus Drive 2023: Hiring Freshers as Remote Engineer for Bangalore, India. You can find more details about eligibility and the application process below.

NTT Hiring Details :-

Company Name:NTT 
Post Name:Remote Engineer
Salary: 8 LPA (Expected)
Degree:Bachelor’s/Master’s Degree
Job Location:Bangalore, India

Key roles and responsibilities:-

  • Provide day to day technical support to end-users to clients
  • Investigate first-line support communication and ensure resolution of incidents
  • Check knowledge articles to investigate and resolve incidents
  • Identify the root cause of incidents and problems. Assist in the preparation of RCA
  • Follow GDC standard operating procedures
  • Participate in daily performance hurdles, identify causes of performance shortcomings and provide suggestions for improvement
  • Review the recurring or high impact incidents and manage them through problem management process
  • Document work instructions used in resolving incidents
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer.
  • Good knowledge of Outlook (PST, OST,) and Lync configuration.
  • Knowledge of WiFi / VPN configuration
  • Knowledge of Printer Related problems
  • Configuring the active sync accounts on devices
  • Create / Delete / Modify the AD user management account.

Academic qualifications :-

  • Ability to communicate and work across different cultures and social groups
  • Excellent problem-solving skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances

Knowledge, skills and attributes:-

  • Ability to diagnose and troubleshoot basic technical issues
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
  • Ability to empathize and work with customers in real-time to resolve issues
  • Basic Understanding of Microsoft Cloud-related solutions. (Azure, Microsoft 365, and EMS Intune/AIP)
  • A strong grounding in all areas of Infrastructure Technology
  • Strong understanding of Windows10, Microsoft office, and general system administration.

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