Oracle is recruiting candidates for Technical Analyst Support positions In Bangalore/Hyderabad, India. The company is hiring candidates. Please find below the required details such as the eligibility, procedure, and application process.
Oracle Recruitment 2024:-
| Company Name: | Oracle |
| Role Name: | Technical Analyst Support |
| Salary: | INR 6-8 LPA (via Glassdoor) |
| Experience: | Freshers |
| Location: | Bangalore/Hyderabad, India |
Job Responsibilities:-
- Technical Cloud Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
- Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
- Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
- Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
- Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
Eligibility Criteria:-
- Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
- Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
- Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.
Required Skills Set:-
- Cloud Technologies
- Customer Service
- Troubleshooting
Join Our Telegram Channel: Click Here
Join Our Instagram Page: Click Here
Join our WhatsApp Channel: Click Here
Apply Link : Click here