SAP Career | Technical Support Engineer

SAP Career 2024: Hiring Technical Support Engineer in Bangalore, India. You can find more details about eligibility and the application process below.

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SAP Hiring Details :-

Company Name:SAP
Post Name:Technical Support Engineer
Salary: 6-9 LPA (via Glassdoor)
Degree:Bachelor’s/Master’s Degree
Batch:2020/2021/2022/2023/2024
Experience:Freshers/Experienced
Job Location:Bangalore, India

Your role:

  • The candidate  will be working as a Technical Support Engineer  on the SAP Business Network Supply Chain and SAP CIG (Cloud Integration Gateway) which are used in Direct Material Procurement.
  • Key Tasks
  • Owns and manages concurrent SRs in a ticketing system.
  • Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
  • Adheres to KPIs, especially responsiveness SLAs and productivity goals.
  • Reports errors and code defects to development organizations; collaborates to prioritize fixes and confirm solutions.
  • Maintains personal broad knowledge of product area and deep component expertise.
  • Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations.
  • Collaborates with global support engineers across the product area to drive positive customer outcomes.
  • Provides ongoing and timely communication via phone and email to customers regarding the status of their requests.
  • Provides on-call support during evenings and weekends as required by a rotational schedule.

Academic qualifications :-

  • Bachelor’s/Master’s Degree

You’re the right fit if:

  • Knowledge of SAP Business Network solution integrating the buyer and suppliers is most preferred
  • Knowledge of SAP Materials Management (SAP MM) and ABAP is most preferred.
  • Experience with one or more of the following: 
  • Writing SQL queries
  • Analyzing logs based on error codes
  • Reading Java and object-oriented programming
  • Reading JSON (JavaScript Object Notation)
  • XML, including SOAP and HTML
  • Fiddler and/or Soap UI applications

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