SAP is recruiting candidates for Associate Solution Support Engineer positions In Bangalore, India. The company is hiring candidates. Please find below the required details such as the eligibility, procedure, and application process.
SAP Recruitment 2024:-
| Company Name: | SAP |
| Role Name: | Associate Solution Support Engineer |
| Salary: | INR 5-8 LPA (via Glassdoor) |
| Qualification: | Bachelor’s/Master’s Degree |
| Pass out Year: | 2020/2021/2022/2023/2024 |
| Experience: | Freshers/Experienced |
| Location: | Bangalore, India |
Job Responsibilities:-
- Handle sensitive escalated customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers.
- Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters.
- Perform root cause analysis and provide solutions to customers.
- Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
- Work in 12pm to 9pm shift and perform weekend support and 24×7 support activities as needed.
Eligibility Criteria:-
- Bachelor’s degree or master’s degree in computer science, Software Engineering, or an Engineering discipline
Required Skills Set:-
- Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues (WIKI content, Knowledge Base Articles, Guided Answers)
- Test internal systems to prevent future issues on customer’s systems.
- Support and participate in innovation projects aimed at achieving our Vision and Goals
- Having ABAP & Fiori Technical skills
- Having Good Communication Skills
- Having Good Problem-Solving Skills
- Having Good Customer Interaction / Handling Experience
- Having Basic knowledge of SAP Financial / S4HANA Financial is added advantage.
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