S&P Global is recruiting candidates for Apprentice/Trainee positions In Bangalore/Gurgaon/Hyderabad/Noida, India. The company is hiring candidates. Please find below the required details such as the eligibility, procedure, and application process.
S&P Global Recruitment 2024:-
| Company Name: | S&P Global |
| Role Name: | Apprentice/Trainee |
| Salary: | INR 25K-35K/Month (via Glassdoor) |
| Qualification: | Bachelor’s Degree |
| Pass out Year: | 2022/2023/2024/2025 |
| Experience: | Freshers |
| Location: | Bangalore/Gurgaon/Hyderabad/Noida, India |
Job Responsibilities:-
- In the day-to-day operations, you will be a part of the Platforms & Tools Kanban team and will support our internal customers which include users from across the S&P Global Enterprise at all levels from senior leadership to individual users. You will also facilitate communication between our users and our Business and Scrum team members who manage and deliver solutions on these platforms. With your acute investigation, troubleshooting and communication skills, you will be championing support best practices and improving our user’s experience. Some of your areas of ownership will include:
- Support our customers on the requests raised by them on our ticketing platform – Service Now
- Troubleshoot and service customer requests focusing on maximum customer satisfaction
- Liaison with end customer to Support and advance tools adoption.
- Share knowledge with peers and foster a cohesive self-organized team environment
- Provide feedback to help the Business and Development teams to create high-value products
- Escalates and tracks issues with appropriate levels within the team
- Build a deep understanding of the solutions delivered on both platforms to understand utility from our users/customers perspective
- Keep up to date on support and customer experience best practices and suggest or implement improvements in processes or tools
Eligibility Criteria:-
- Bachelor’s degree in Business, Technology, Engineering or related area
- Exposure with Web based Application development.
- Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment
- Excellent communication skills both written and verbal and the ability to investigate and summarize technical concepts clearly and succinctly
Required Skills Set:-
- Highly organized, independent and multitasker
- Good data analysis skills using Excel and any other BI tools
- Knowledge of Agile Execution tools like Azure DevOps, JIRA etc.
- Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc.
- Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations
- Open to working flexible hours as per business needs
- Good interpersonal and communication skills.
- Concepts on PPM, LPM.
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