Volvo is recruiting candidates for Application Support IT Professional positions In Bangalore, India. The company is hiring candidates. Please find below the required details such as the eligibility, procedure, and application process.
Volvo Recruitment 2024:-
| Company Name: | Volvo |
| Role Name: | Application Support IT Professional |
| Salary: | INR 6-12 LPA (via Glassdoor) |
| Qualification: | Bachelor’s Degree. |
| Pass out Year: | 2020/2021/2022/2023/2024 |
| Experience: | Freshers/Experienced |
| Location: | Bangalore, India |
Job Responsibilities:-
Analysing, handling the incidents.
• Involved in on call support (24*5, Mon-Fri).
• Involved in maintenance activity (only if required)
• Monthly meeting with the customer
• Working on major incident function protocol.
• Mainly working in CET shifts
• Support required during on call hours (on rotation basis)
Responsible to give the customer the support that is agreed upon.
• Act as action owner of the cases transferred from the Helpdesk/Dealer Support Cener Front.
• Determines the problem and ensures that action is taken by own effort or by assigning the problem to another
Eligibility Criteria:-
- Pursuing outstanding queries and problems in respect of other departments.
• Eliminate problems by monitoring, analysing and grouping all incoming queries and problems.
• Pursue support for defined systems and applications in co-operation with technicians and users
• Secure that the users can pursue their profession through preventive support.
• Provide information to customers in the event of operational disturbances
• Working with support issues, problem investigation, root cause analysis and coding maintenance correction (bug fixes).
• Reviews articles in support knowledge base to improve efficiency
Required Skills Set:-
- Customer focus
• Listening skill
• Problem Solving
• Analytics
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