Role Name: Management Trainee

Salary: ₹ 4.2-6 LPA (via Glassdoor)

Qualification: Any Graduate Degree

Batch: 2020/2021/2022/2023/2024

Experience: Freshers

Job Location: Gurugram, India

Your role:- – Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients – Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

You’re the right fit if:-- – Document and analyze call logs to spot most occurring trends to prevent future problems – Maintain and update self-help documents for customers to speed up resolution time – Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

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