Wipro Career | customer service representative

Wipro Career 2024: Hiring Freshers as customer service representative in Chennai/Gurugram/Kolkata/Noida, India. You can find more details about eligibility and the application process below.

Wipro Hiring Details :-

Company Name:Wipro
Post Name:customer service representative
Salary: 4.6-6 LPA (via Glassdoor)
Degree:Graduate Degree
Job Location:Chennai/Gurugram/Kolkata/Noida, India

Key roles and responsibilities:-

  • Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
  • Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
  • Update own availability in the RAVE system to ensureproductivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Academic qualifications :-

  • Follow standard processes and procedures to resolve all clientqueries
  • Resolve client queries as per the SLA’s defined in thecontract
  • Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
  • Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends toprevent future problems

Knowledge, skills and attributes:-

  • Maintain and update self-help documents for customers to speedup resolution time
  • Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
  • Ensure all product information and disclosures are given toclients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

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