Wipro Career | Managment Trainee

Wipro Career 2024: Hiring Freshers as Management Trainee in Gurugram, India. You can find more details about eligibility and the application process below.

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Wipro Hiring Details :-

Company Name:Wipro
Post Name:Management Trainee
Salary: 4.2-6 LPA (via Glassdoor)
Degree:Graduate Degree
Batch:2020/2021/2022/2023/2024
Experience:Freshers
Job Location:Gurugram, India

Your role:

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Academic qualifications :-

  • Graduate Degree

You’re the right fit if:

  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

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