Wipro Career | System Engineer

Wipro Career 2024: Hiring Freshers as System Engineer in
Bengaluru, India. You can find more details about eligibility and the application process below.

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Wipro Hiring Details :-

Company Name:Wipro
Post Name:System Engineer
Salary: 6 – 11 LPA (via Glassdoor)
Degree:Graduate Degree
Job Location:Bengaluru, India

Key roles and responsibilities:-

  • Troubleshoot Windows, Outlook, Teams, Citrix. VDI, VPN, Security App, etc. over Remote Support
  • Answer incoming calls and respond to customer’s emails in a timely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and Offer Solutions to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains that can best support the user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.

Academic qualifications :-

  • Excellent communication skills.
  • Any Graduate Degree

Knowledge, skills and attributes:-

  • Ability to Empathize, pacify, and handle Irate Customers with Exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.

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