Cognizant is recruiting candidates for Technology Specialist
Cognizant Recruitment 2024:-
| Company Name: | Cognizant |
| Role Name: | Technology Specialist |
| Salary: | INR 4-6.4 LPA (via Glassdoor) |
| Experience: | Freshers |
| Location: | Bangalore, India |
Job Responsibilities:-
- Create SOP Runbooks for the MSP Support team to facilitate knowledge transfer and ensure system maintainability.
- Conduct training sessions and workshops for MSP Team members on ServiceNow functionalities best practices and new features.
- Continuous Improvement
- Stay updated with ServiceNow platform releases features and industry trends and assess their impact on existing solutions and processes.
- Identify opportunities for innovation and optimization of ServiceNow solutions to drive
Eligibility Criteria:-
- Clear understanding of ServiceNow platform knowledge license management opening ServiceNow Hi support tickets escalating performance issues outages to ServiceNow support and or corresponding with ServiceNow support resources.
- Coordinating with ServiceNow for Instance transfer upgrades & patching exercise
- Provide expertise in ServiceNow modules such as Incident Management Change Management Problem Management Service Catalog Service Mapping and ServiceNow Discovery.
- Provide technical support and troubleshooting assistance to MSP clients primarily using the ServiceNow platform.
- Respond to client inquiries and issues in a timely and professional manner ensuring high levels of customer satisfaction.
Required Skills Set:-
- Collaborate with internal teams ServiceNow team to resolve complex technical issues and escalate tickets as needed.
- Opening ServiceNow Hi support tickets escalating performance issues outages to ServiceNow support and or corresponding with ServiceNow support resources
- Proactively identify opportunities for process improvement and recommend solutions to enhance MSP support services.
- Stay updated on ServiceNow platform updates best practices and industry trends to ensure the delivery of high-quality support services.
- Participate in cross-functional projects and initiatives to drive innovation and improve service delivery.
- Provide expertise in ServiceNow modules such as Incident Management Change Management Problem Management Service Catalog Service Mapping and ServiceNow Discovery.
- Plan and execute ServiceNow platform migrations and upgrades ensuring minimal disruption to business operations and maximum utilization of new features and enhancements.
- Develop migration strategies data mapping and data transformation plans to facilitate smooth transition from legacy systems to ServiceNow.
- Coordinate with ServiceNow to Investigate Outage or uptime report
- Instance Health and parameters reporting Using Hi portal reports
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications would be an added advantage.
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